FAQ

  • Is it possible to buy goods by installments?

    Unfortunately, at the moment there is no possibility to purchase goods by installments.
    You can place an order for goods of interest to you, available on our website, on credit
    Also, if you are a client of PrivatBank, we can offer you to consider the option of placing an order using the services “Instant installments” and “Payment by installments”

  • WHAT TO DO IF THE PRODUCT DOES NOT FIT BY FORM, COLOR OR SIZE AND OTHER REASONS?

    Within 14 days from the date of purchase of the goods (not including the date of purchase) - you can goods that have not been used, the presentation and consumer properties are preserved, and are not in the list of goods not subject to exchange or return: Exchange for a similar item without recounting the value Exchange for any other with appropriate recalculation of value Return and receive the money paid for it How to assess the safety of presentation: In good lighting, without the use of special means, the product should not have visible traces of lzovaniya as fine scratches, abrasions, and even more chips, nicks or cracks. The easiest way is to evaluate whether the presentation is preserved by answering the question: “Would I buy this product in the same condition as a new one?”

  • WHAT IS THE WARRANTY DURATION OF MY PRODUCT?

    The warranty period of the goods is calculated from the date of its sale. It is usually indicated in the product’s operating document (warranty card, data sheet, label, or other document attached to the product). On the website of the manufacturer of your product

  • Do you deliver to the apartment and rise to the floor?

    Please note that targeted delivery takes place before entering the building.
    The goods from the “Home Appliances and Interior” section, bulky goods from the “Fitness” and “Detsky Mir” sections (exercise machines, cribs, children's furniture, mattresses, etc.) are delivered to the apartment.
    The cost of manually entering the apartment depends on: the dimensions of the equipment, the difficulty of lifting and the availability of an elevator (where the goods are placed in the package).

  • Чи містять формули кофеїн?

    Деякі формули можуть містити природні стимулюючі компоненти.
    Точний склад зазначений на сторінці кожного продукту.

    Якщо ви чутливі до кофеїну — рекомендуємо уважно ознайомитися зі складом перед застосуванням.

  • Чи є продукти Energon лікарськими засобами?

    Ні. Продукти Energon — це біологічно активні добавки.
    Вони не є лікарськими засобами та не призначені для лікування або профілактики захворювань.

  • Кому підходять формули Energon?

    Людям з активним способом життя:

    • спортсменам
    • людям із насиченим робочим графіком
    • тим, хто працює у змінному режимі
    • тим, хто відчуває підвищені фізичні або розумові навантаження
  • Чи є протипоказання?

    Не рекомендується застосовувати під час вагітності, лактації та при індивідуальній чутливості до компонентів.

    Перед застосуванням рекомендується проконсультуватися з лікарем.

Need help?

If you have any questions about your order or products, our support team is always ready to help and provide the necessary information.

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You can write to us or call us at a time convenient for you. Detailed contact information and working hours are available on the contact page.

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